13300 Privacy Policy — Your Data Protection
We are committed to protecting the privacy of every 13300 platform user. This page clearly explains how we collect, use, store, and protect your personal information.
Effective Date: 1 January 2026 | Version: 1.0
1. Information We Collect
When you use the 13300 platform, we may collect various types of information to ensure the services we offer function properly and safely for all users in Malaysia.
Account Information
During registration, you are required to provide information such as your username, email address, password, and identity details necessary for verification purposes. This information is used to create and manage your account and to ensure account security.
Device & Browser Information
We automatically record technical information when you access the platform, including device type, operating system, browser type and version, IP address, and language settings. This information is used to optimise how the platform displays on your device and to identify any suspicious activity.
Payment Information
All transactions on the 13300 platform are processed in Malaysian Ringgit (RM / MYR). We record transaction-related information such as the payment method used (FPX, bank transfer, Touch 'n Go), transaction amount, and the time the transaction was made. Bank account numbers and full card details are not stored directly on our servers — such sensitive information is processed through recognised payment systems that comply with established security standards.
Cookies & Usage Data
The platform uses cookies and similar tracking technologies to record your preferences, login sessions, and platform usage patterns. This allows us to deliver a more relevant and responsive experience as you browse the platform.
2. How Your Information Is Used
The information we collect is used solely for legitimate purposes related to the operation of the 13300 platform. We will not use your information for any other purpose without your prior consent.
The primary purposes for which your information is used include:
- Account Management: Processing your registration, identity verification, login, and account settings changes.
- Transaction Processing: Processing deposits and withdrawals in MYR and maintaining accurate transaction records for audit and dispute purposes.
- Platform Security: Detecting and preventing fraud, unauthorised access, account misuse, or activity that violates the platform's terms.
- Service Improvement: Analysing overall usage patterns (without identifying individuals) to improve the platform's design, speed, and functionality.
- Communications: Sending you important notifications regarding your account, transactions, or policy changes via email or in-platform channels.
- Legal Compliance: Meeting reporting and compliance requirements as mandated by applicable Malaysian law.
3. Cookies, Tracking & Data Storage
Cookies & Tracking Technologies
The 13300 platform uses session cookies and persistent cookies to maintain your login status, save language preferences, and ensure a consistent experience as you browse the platform. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for a set period to make future logins more convenient.
You may configure your browser settings to reject cookies, though this may affect certain platform functions such as automatic login authentication and the saving of user preferences.
Data Storage & Security
All user data is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to authorised personnel with a legitimate operational need. 13300 conducts regular security reviews to ensure the data infrastructure remains up to date and free from known vulnerabilities.
Your data will be retained for as long as your account is active or as long as necessary to fulfil legal and operational obligations. Once an account is closed, personal data will be deleted in accordance with the applicable data retention policy, unless a longer retention period is required by law.
4. Sharing Information with Third Parties
13300 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited situations where information may be shared with specific parties:
- Payment Processors: Required transaction information is shared with licensed payment processors (such as FPX providers) solely to enable deposits and withdrawals to be processed securely in MYR.
- Statutory Authorities: User information may be disclosed to Malaysian law enforcement agencies or government bodies when required by a court order, warrant, or other lawful legal requirement.
- Fraud Prevention: In cases of suspected fraud, certain information may be shared with relevant financial institutions for investigation purposes and to protect other users.
- Technical Service Providers: Technical service providers that support platform operations may have limited access to data necessary to carry out their tasks. All such providers are bound by strict confidentiality agreements.
In all cases above, data disclosure is kept to a minimum and limited strictly to what is necessary. No sensitive personal information — such as passwords or full payment details — is disclosed to any third party.
5. User Rights, Policy Changes & Contact Us
Right to Access, Correction & Deletion
As a 13300 platform user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. Basic account information can be updated directly through your account settings.
- Right to Erasure: You may request deletion of your personal information by officially closing your account. Deletion requests will be processed within a reasonable timeframe, subject to data retention obligations required under Malaysian law.
- Right to Object: You have the right to object to the processing of your data for specific purposes by contacting our support team.
Changes to the Privacy Policy
13300 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. The latest version will always be available on this page along with its effective date. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 13300, please contact our support team via:
Support Email: [email protected]
You may also refer to the FAQ for answers to general questions about your account and privacy. Personal data requests will be processed within a reasonable timeframe in accordance with applicable Malaysian data protection law.
Still Have Questions About Your Privacy?
Check our FAQ section for quick answers, or log in to your 13300 account to manage your privacy settings and personal information directly.